How To
Summary
After a WebGUI upgrade, the Event Viewer is failing to load events and instead displays: "HEMDP0389E : Failed to fetch Recovery will be attempted automatically on the next refresh.". The SystemOut.log on the server shows:
"[12/6/23 11:32:24:195 EST] 000000e9 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [AELConfiguration] in application [isc]. Exception created : [java.lang.NullPointerException..."
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"ARM Category":[{"code":"a8m500000008a1EAAQ","label":"WebGUI-\u003EFeatures-\u003EEvent Viewer"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
09 May 2025
UID
ibm17091337