Troubleshooting
Problem
When you install PM2, which is used by Design Room ONE, in an environment without an Internet connection, the result is the error:
An error occurred while installing pm2@3.2.2
Symptom
The complete error message appears as follows:
=============================================================================
PM2 is licensed under GNU AGPL v3.0 (https://github.com/Unitech/pm2/blob/master/GNU-AGPL-3.0.txt).
Do you want to install pm2? [Y|n]
Installing pm2 from downloaded/pm2.npmbox...
__
Unboxing downloaded/pm2.npmbox...
__
Unpacking downloaded/pm2.npmbox...
__
Installing pm2@3.2.2...
__
An error occurred while installing pm2@3.2.2.
__
pm2@3.2.2 was not installed.
Done.
__
_
{Error: getaddrinfo ENOTFOUND registry.npmjs.org registry.npmjs.org:443_ _at errnoException (dns.js:50:10)_
_at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:92:26)_ _code: 'ENOTFOUND',_ _errno: 'ENOTFOUND',
_ _syscall: 'getaddrinfo',_ _hostname: 'registry.npmjs.org',_ _host: 'registry.npmjs.org',_ _port: 443,
_ _parent: 'rechoir'}
_ _
Process of unboxing downloaded/pm2.npmbox terminated unexpectedly!
=============================================================================
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYK2S","label":"Rational Software Architect Designer"},"ARM Category":[{"code":"a8m0z000000bmSgAAI","label":"Rational Software Architect-\u003EInstallation"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
29 May 2020
UID
ibm11168714