Troubleshooting
Problem
New installation of Controller Unable to connect to Controller when using Cognos 8 or Windows Authentication, see error below.
Symptom
System.Web.Services.Protocols.SoapException: Server was unable to process request. --> System.Exception: OCIEnvCreate failed with return code -1 but error message text was not available. at
Cognos.Controller.Proxy.ControllerReportNetService.RepNet.GetUserInfo (String sGuid, String sUser, String passportId) at
Cognos .Controller.Proxy/CCRWS.GetUserInfo(String sGuid, String sUser, String passportId
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1.1
Operating system(s):
Windows
Document number:
511617
Modified date:
08 May 2025
UID
swg21674505
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