IBM Support

Obtaining Service

Preventive Service Planning


Abstract

Support for Storage Virtualization family products

Content


USA and Canadian Support

NOTE: For products with both hardware and software orderable components, if you are not sure whether the problem is with hardware or with software, go to Software Support first.

Software:

  • Defect & "How-to" voice support is provided at no additional charge for the first year via Software Maintenance (SWMA); renewal of SWMA is required for support in subsequent years.
  • Call 1-800 IBM-SERV, select "all other products", then select the STORAGE option.
  • For the following products, give the machine type and serial number of the system for which you need support:
    • Storwize V5000 Software - Machine types 2077 and 2078
    • Flex System V7000 Base Software - Machine type 4939
    • Storwize V7000 Base Software - Machine type 2076
    • Storwize V7000 File Module (part of Storwize V7000 Unified) - Machine type 2073
  • For the following products, give the IBM Customer number used to order the software and the product name for which you need support:
    • Flex System V7000 External Virtualization, Flex System V7000 Remote Mirroring, Flex System V7000 Real-time Compression
    • ProtecTIER Entry Edition, ProtecTIER Enterprise Edition, ProtecTIER Appliance Edition
    • Real-time Compression Appliance
    • SAN Volume Controller, SVC for XIV, SVC Real-time Compression
    • Scale Out Network Attached Storage (SONAS)
    • Storwize V7000 External Virtualization, Storwize V7000 Remote Mirroring, Storwize V7000 Real-time Compression
Hardware:
  • Defect voice support is provided for the term of the hardware warranty. A maintenance contract for the product hardware is required to receive defect support after the warranty expiration.
  • Call 1-800-IBM-SERV, select "all other products and solutions", then select the STORAGE option
  • For new problems, give the machine type and serial number of the product to the call agent.
  • Note: All "How to" questions (for example, configuration, zoning) for the following products are supported through SWMA for the associated software product, and must be submitted through the Software Support path:
    • 2073 (Storwize V7000 File Module)
    • 2076 (Storwize V7000)
    • 2077 and 2078 (Storwize V5000)
    • 2145 (SVC/SVC for XIV)
    • 2452 (Real-time Compression Appliance)
    • 2851 (SONAS)
    • 3958,3959 (ProtecTIER)
    • 4939 (Flex System V7000)

Other Geographies :

For voice support in other geographies
Refer to http://www.ibm.com/planetwide/, select the country to find sales and technical support phone numbers for that country.

Note: Service and Support for specific versions and models are available until the product End of Service date.

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Document Information

Modified date:
16 February 2022

UID

ssg1S1003141