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Object doesn't support property or method 'createNSResolver' on IE 11

Troubleshooting


Problem

When using Internet Explorer 11 with EP 10.1.1 FP4 even though it is a supported configuration the error: Object doesn't support property or method 'createNSResolver' would occur when opening a Contributor Application.

Symptom

Component error:
(0x800a01b6)
Component description:
Object doesn't support property or method 'createNSResolver'
Script catching error:
planning12.js::errorCheckThrow
Loading this page:
Error definitions XML: errorLookupStringsAtClient: Object doesn't support property or method 'evaluate'



All other errors/error stack:
(errorServerReturnedError) planning12.js::errorCheckThrow
(errorCatch) planning00.htm::continueLoad:catch

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21962490

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