Troubleshooting
Problem
The NT Event log probe service starts and runs for a few minutes, but then stops with an application error.
Symptom
Application error pop-up:
Instruction at 0x7c84afb2 referenced memory at 0x00000014. The memory could not be written.
The NT Event Log probe log file shows the error -
Error: E-UNK-000-000: Host - \\hostname -> RegOpenKeyEx failed :
[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Multi-Headed NT EventLog - for additional logs","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.4.0;7.3.1;7.3.0;8.1.0","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21289737