Troubleshooting
Problem
When a user tries to open a Microsoft document from TRIRIGA, it is redirected to an authenticator user login screen. Is there any way to skip this validation? The business users are unable to open the file the first time.
Symptom
Open a document through Notes and Documents tab in TRIRIGA and the system will prompt to Open or Save the document. When selecting Open it is asking for login credentials.
The Windows Security window will display 3 times. If you enter invalid credentials 3 times the report will open.
[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IBM TRIRIGA Application Platform Runtime Engine","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.3;3.3.1;3.3.2;3.4;3.4.1;3.4.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 August 2018
UID
swg21968882