IBM Support

"Not authorized" when logon to Controller Web, caused by missing TLS encryption options in "jvm.options" configuration file

Troubleshooting


Problem

User launches Controller Web. User chooses database, and types in username/password.

An error appears.

Symptom

image 2675
Not authorized

Document Location

Worldwide


[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

More support for:
IBM Cognos Controller

Software version:
All Versions

Operating system(s):
Windows

Document number:
6117838

Modified date:
09 May 2025

UID

ibm16117838

Manage My Notification Subscriptions