Troubleshooting
Problem
Not able to launch Atlas application after performing a production database refresh to stage environment.
Symptom
Failed to launch Atlas application and the application throws the following error.
"A system error has occurred. Contact your System Administrator for assistance."
Environment
Atlas --> WebSphere
Diagnosing The Problem
WebSphere application server SystemOut.log has following exception.
com.ibm.ws.webcontainer.filter.FilterInstanceWrapper service SRVE8109W: Uncaught exception thrown by filter LoginFilter: java.lang.NoClassDefFoundError: pagecode.PageCodeBase (initialization failure)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:168)
at com.secretseal.policyatlas.security.LoginFilter.configureContext(LoginFilter.java:205)
at com.secretseal.policyatlas.security.LoginFilter.doFilter(LoginFilter.java:92)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:192)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:89)
at com.secretseal.policyatlas.ui.filter.GzipFilter.doFilterInternal(GzipFilter.java:76)
at com.secretseal.policyatlas.ui.filter.GzipFilter.doFilter(GzipFilter.java:52)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:192)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:89)
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
Resolving The Problem
- Stop the WebSphere application server for Atlas.
- Clear the wstemp , temp folder contents from <WAS_INSTALL_DIR>\Profiles\AtlasSuite.
- Start the WebSphere application server for Atlas.
- Launch Atlas application again and login to Atlas.
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Document Information
More support for:
Atlas eDiscovery Process Management
Software version:
6.0.1, 6.0.1.1, 6.0.1.2, 6.0.1.3, 6.0.1.4, 6.0.2, 6.0.3, 6.0.3.2
Operating system(s):
Linux, Solaris, Windows
Document number:
542491
Modified date:
17 June 2018
UID
swg21977179