Troubleshooting
Problem
Unable to use Oracle 11g as datasource in Dynamic Query Mode.
Symptom
One of below errors is shown when testing Oracle datasource in Dynamic Query Mode:
XQE-GEN-0002 An unexpected exception occurred: oracle/i18n/text/converter/CharacterConverterOGS.getInstance(I)Loracle/i18n/text/converter/CharacterConverter;
or
java.lang.NoSuchMethodError:
oracle.i18n.text.converter.CharacterConverterOGS.getInstance
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2","Edition":"Advanced;All Editions;Datacenter;Edition Independent;Enterprise;Essential;Foundation;Personal;Standard;Workgroup;Workstation","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21668994