IBM Support

IBM i has moved to the new IBM Support portal

News


Abstract

IBM is introducing a new support site to replace the IBM Service Request tool. IBM i software products migrated to the new IBM Support on September 14, 2019. Power Server hardware products will migrate later.

Content

Dear IBM i Client,

We heard you...and we’re taking actions to improve your support experience!

IBM is introducing the new IBM Support site to replace the IBM Service Request tool. IBM i software products migrated to the new IBM Support on September 14, 2019.  Power Server hardware products will migrate later.

The new IBM Support site provides you with:

  • Enhanced case creation
  • Improved product selection
  • Simplified search
  • Greater visibility into the status of your support cases

You can look at the new IBM Support today at http://www.ibm.com/mysupport.

Important information:
  • Familiarize yourself with the new support site by reviewing the videos below
  • We no longer use Problem Management Records (PMRs).  IBM Support uses "Case" numbers in the format, TS123456789
  • Review any automation or process you have for sending documentation to IBM
  • If you already have an IBM ID, verify that your profile is up-to-date with the correct email address, time zone, phone number, and preferred language. If you don’t have an IBM ID, create one at https://myibm.ibm.com
  • The process to open cases by voice will remain the same
  • There will be a phone menu change for North American IBM i clients to connect to IBM i support. Listen closely for this phone menu change to get properly routed to IBM i support

Videos

Thank you,

IBM Support

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Document Information

Modified date:
18 December 2019

UID

ibm10967243