Troubleshooting
Problem
The QRadar console and all managed hosts in your deployment must be on the same software version to avoid replication issues, deployment issues, and many other negative side effects. You can experience "version mismatch" errors and "Failed to download and process global set" errors when the console deploys.
Symptom
You might find that deployments and replication are failing due to a managed host being at a different software version than the console. If so, similar messages are displayed in the qradar.log file on the QRadar Console, indicating that replication is failing:
hostname-con replication[17372]: Version mismatch. Console is at version 2021.6.5.20230301133107 and managedhost is at version 2021.6.0.20211220195207.
hostname-con replication[17372]: Not providing dumps for host xxx.xxx.xxx.xxx.
Similar message to the following are displayed in the qradar.log file when the deployment times out:
[hostcontext.hostcontext] [ConfigChangeObserver Timer[1]] com.q1labs.hostcontext.configuration.ConfigSetUpdater: [ERROR] [NOT:0000003000][xxx.xxx.xxx.xxx/- -] [-/- -]Failed to download and process global set
[hostcontext.hostcontext] [ConfigChangeObserver Timer[1]] com.q1labs.hostcontext.exception.HostContextConfigException: Failed to download new configuration set
Document Location
Worldwide
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Document Information
Modified date:
21 March 2023
UID
ibm10960936