Troubleshooting
Problem
When federated users have issues logging in, we require a SAML trace to determine if the assertion has the exact required attributes: firstName, lastName, country and emailAddress. Sometimes when a SAML trace is taken, the response is encoded. This must be decoded before the investigation can proceed.
Symptom
SAML trace provided by the customer has this type of response (the response has been snipped to save space):
SAMLResponse=PD94bWwgdmVyc2lvbj <snip> wyOkFzc2VydGlvbj48L3NhbWwycDpSZXNwb25zZT4%3D&RelayState=uuid22e22a01-016c-1986-b566-d3302c8ac5b3
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
20 September 2021
UID
ibm10960326