Troubleshooting
Problem
When generating a Microsoft Word report from iBase that contains a large data set, Microsoft Word can potentially crash as it starts requiring lots of memory to execute its functions. This has been observed in 32-bit Microsoft Word.
Symptom
The Report will not complete and Microsoft Word will crash with an error:
One potential error is the following:
"Errors occurred while producing the report:
Automation error
The remote procedure call failed.
(id5Error FReportWizard:Word_StandardLinks
FReportWizard:Word_StandardReport)"
Another potential error due to the Microsoft Word "undo" function is the following:
"Errors occurred while producing the report:
An error occurred while saving undo information.
(Microsoft Word FReportWizard:Word_StandardReport)"
Cause
Microsoft Word runs out of memory when having to work with lots of data from the report generation.
Environment
32-bit Microsoft Word
iBase 8
Resolving The Problem
If you encounter the issue described above, try running the report with a different format, such as RTF or HTML as shown below.
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSXW43","label":"i2 iBase"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
25 July 2019
UID
ibm10960318