Troubleshooting
Problem
This article discusses encrypted managed host connections "tunnels" and common troubleshooting tips.
Symptom
There are several possible symptoms that can point to a tunnel issue:
- Issuing a Deploy Changes or a Full Deploy from the Console can time out on a Managed Host.
- A managed host shows in an Unknown status in the Console.
- Searches performed in the Console might fail with error " An IO error occurred on server(s) hostname. Please try again."
- One of the following errors can be seen in the qradar.log:
Setup process setuptunnel.host_114tunneleventstream has failed to start for 22 intervals. Continuing to try to start... 127.0.0.1 [ProcessMonitor] com.q1labs.hostcontext.processmonitor.ProcessManager: [ERROR] [NOT:0150114103][192.0.2.10/- -] [-/- -]Setup process setuptunnel.host_104tunnelrdate has failed to start for 276 intervals. Continuing to try to start..
[QRadar] [3330] qflow0: [WARNING] Lost connection to 192.0.2.10:32010
Document Location
Worldwide
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Document Information
Modified date:
25 October 2023
UID
ibm10959347