Troubleshooting
Problem
Getting below error when starting the Cognos
CM-SYS-5160 Content Manager is running in standby mode. The active Content Manager URL is .
CM-SYS-5152 Content Manager is unable to update the negotiation table.
CM-SYS-5242 Background task manager is not running.
<parameters><item name="msgCode"><![CDATA[cmErrGetActiveCM]]></item><item name="msgText"><![CDATA[CM-SYS-5154 Content Manager is unable to get the active Content Manager URI.]]></item><item name="request"><![CDATA[<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:bus="http://developer.cognos.com/schemas/bibus/3/" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Header><bus:biBusHeader xsi:type="bus:biBusHeader"><bus:tracking xsi:type="bus:tracking"><sessionContext xsi:type="xsd:string">getActiveContentManager1562985403899</sessionContext><requestContext xsi:type="xsd:string">v4qGdqlhM8syv8vvqv24hC9C2GC828jd8vMllC4C</requestContext></bus:tracking><bus:dispatcherTransportVars SOAP-ENC:arrayType="bus:dispatcherTransportVar[]" xsi:type="SOAP-ENC:Array"><item xsi:type="bus:dispatcherTransportVar"><name xsi:type="xsd:string">requester</name><value xsi:type="xsd:string">DISP</value></item></bus:dispatcherTransportVars><CAMProtect xsi:type="bus:CAMProtect"><trustedValue xsi:type="xsd:base64Binary">AhQAAACIy/RFmZ+x0IZItiRR5Y9qxXgWoQcAAABTSEEtMjU2IAAAAL1JyDKjxV+RIwSDGZ0OZCc0r7rYeH+ig2olR/Fd0YNj</trustedValue><serviceId xsi:type="xsd:string">DISP</serviceId></CAMProtect></bus:biBusHeader></SOAP-ENV:Header><SOAP-ENV:Body><bus:getActiveContentManager/></SOAP-ENV:Body></SOAP-ENV:Envelope>]]></item><item name="requester"><![CDATA[disp]]></item><item name="msgLocation"><![CDATA[com.cognos.cm.server.RequestManager.writeFault]]></item></parameters>
CM-REQ-2378 A request was received to start the negotiation process to determine which Content Manager instance should become active.
'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
Above message keep repeating until it fail with below
CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted. Check that IBM Cognos service is available and properly configured
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm10959233