Troubleshooting
Problem
When trying to run a report view whereby the original report and report view are contained in a deep folder structure and run via the gateway, a blank page appears.
Sometimes, the following error appears...
TypeError: Cannot read property 'userCapabilities' of undefined at object.<anonymous> (http(s)://server_name/ibmcognos/bi/pat/rsstartupblock_1.js:21:709)
The issue does not occur with Internet Explorer 11 browser
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.9, 11.0.10, 11.0.11","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm10958291