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Cognos Command Center - Create a new Computing Resource Troubleshooting Error with code 3 and Error with code 12

Troubleshooting


Problem

When adding the Endpoint URI, user name and password to test a new Computing Resource, getting an error.

Symptom

On clicking the Test Resource button, get one of these errors:

URI: GET https:// myenvironmentname.planning-analytics.ibmcloud.com/plannsample/api/api/v1/Configuration HTTP/1.1Error: Wrong credentials.
URI: POST https://
 myenvironmentname.planning-analytics.ibmcloud.com/plannsample/api/api/v1/ActiveSession/tm1.Close HTTP/1.1
Exit with code 3

OR
Error: myenvironmentname.planninganalytics.ibmcloud.com: myenvironmentname.planninganalytics.ibmcloud.com
Exit with code 12

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"Cognos Command Center CCC","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
20 September 2021

UID

ibm10957793