Troubleshooting
Problem
This technote explains why the message, Warning: OpenProcessToken failed: Error 5, occurs when using IBM® Rational® ClearCase® on a host running Symantec® AntiVirus Enterprise with Tamper Protection enabled.
Symptom
- When Tamper Protection is enabled in Symantec, the following warning is reported in the Credentials Manager (cccredmgr) log:
cccredmgr(556): Warning: OpenProcessToken failed: Error 5: No additional description available for this system error.
- You may also experience a system hang when Tamper Protection is enabled while running ClearCase.
[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Conflicts","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.1;7.1;7.1.1;7.1.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Conflicts","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21259534