Troubleshooting
Problem
The following error is encountered when executing a suite IBM® Rational® Test Manager running in a Citrix® environment:
[]Unable to run Suite. Monitoring service failed to initialize.[]
Resolving The Problem
“Unable to run suite. Monitoring services failed to initialize" is the message you encounter when you run a suite in TestManager within a Citrix or Terminal Server environment:
NuTCRACKER is a TestManager component. To ensure proper operation of NuTCRACKER on Windows® Server 2003 or Windows 2000 Service Pack 4, your user privileges might need to be updated.
With Windows Server 2003 and Windows 2000 Service Pack 4, Microsoft has disallowed non-privileged users from creating global objects. There is a new privilege Create Global Objects (SeGlobalName) which is needed in order to create, but not access, a global named object.
Citrix and WTS users should reference the MKS Tech Note at http://www.mkssoftware.com/support/tn-wints.asp.
Once the changes referenced in the Tech Note are implemented, you will no longer encounter this error.
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Document Information
Modified date:
16 June 2018
UID
swg21258770