Troubleshooting
Problem
A Cisco Umbrella Log Source using the AWS REST API protocol displays the log source in a success state, but events are not displayed in QRadar Log Activity. If you look in /store/tmp/marker_number you will see that the files have been downloaded but are not processed. The screenshot in this example shows logs stored in the /store/tmp/marker_number.
Example 1: Unprocessed Cisco Umbrella logs
Symptom
When you check in the /var/log/qradar.error you might see messages similar to:
Mar 14 14:14:23 ::ffff:10.x.x.12 [ecs-ec-ingress.ecs-ec-ingress]
[Amazon AWS S3 REST API Protocol Provider Thread: class com.q1labs.semsources.sources.
amazonawsrest.AmazonAWSRESTProvider804] java.
lang.NoClassDefFoundError: au.com.bytecode.opencsv.CSVReader
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
11 January 2021
UID
ibm10887067