Troubleshooting
Problem
User clicks on any JAVA-related Controller menu item. An error appears.
Symptom
The error will vary depending on the Controller menu that was clicked on.
Example:
Caused by: com.ibm.cognos.ccr.common.NoSuchModelException: Unable to find instance of model of type: configproperty[ConfigPropertyModel]…….
Caused by: com.ibm.cognos.ccr.common.WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.SERVICE_FAILED, …..
Caused by: com.ibm.cognos.ccr.common.ResponseException: FAIL:com.ibm.cognos.ccr.common.SQLRollbackException: Failed to rollback transaction….
Caused by: com.ibm.cognos.ccr.common.WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.SERVICE_FAILED, …..
Caused by: com.ibm.cognos.ccr.common.ResponseException: FAIL:com.ibm.cognos.ccr.common.SQLRollbackException: Failed to rollback transaction….
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10886657