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The temporary directory "\" does not exist or cannot be accessed

Troubleshooting


Problem

This technote explains why attempts to login to IBM® Rational® ClearCase® Web (CCWeb) or the ClearCase Remote Client (CCRC) where the Rational Web Platform (RWP) server is hosted on Microsoft® Windows® results in the error []Unable to login user: invalid session / login information supplied. The temporary directory "\" does not exist or cannot be accessed. [] and provides instructions to resolve the problem.

Symptom

Scenario:

RWP has been installed on a new Windows 2003 Server. Users which are a member of the local Windows Administrators group on the server can login to CCWeb or CCRC without problem.

Users who are not local Administrators on the RWP server receive the following error when attempting to log in:

Microsoft Internet Explorer

Unable to login user: invalid session / login information supplied.
The temporary directory "\" does not exist or cannot be accessed.

[ OK ]

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Web (CCWeb)","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2002.05.00;2003.06.00;7.0;7.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Rational Web Platform (RWP)","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Web (CCWeb)","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Remote Client (CCRC)","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21253198