Troubleshooting
Problem
A PA Cloud customer is onboarding new users. On accepting their email invitation, instead of being able to log in they get an error.
The issue may be affecting some users and not others.
Symptom
Example of the error:
An error has occurred
FBTSML225E Token exchange failed.
Time:
2019-03-07 14:23:56
Request address:
/mtfim/sps/idaas/saml20/login
Error details:
FBTSTS001E The given SAML assertion is not valid yet.
Please contact our help desk to report this issue.
FBTSML225E Token exchange failed.
Time:
2019-03-07 14:23:56
Request address:
/mtfim/sps/idaas/saml20/login
Error details:
FBTSTS001E The given SAML assertion is not valid yet.
Please contact our help desk to report this issue.
Document Location
Worldwide
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Document Information
Modified date:
20 September 2021
UID
ibm10884690