Troubleshooting
Problem
The error message: 'WinCollect Agent mismatch. RetrieveConfigurationUpdate succeeded, but the configuration file fingerprints don't match' is generated when a version mismatch exists between the QRadar Console and a managed WinCollect agent. Administrators who experience this error message can confirm software versions are identical between their QRadar appliance and managed WinCollect agents.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
03 November 2021
UID
ibm10884596