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Unable to fetch data for content tree

Troubleshooting


Problem

Error while expanding the Tm1 Server database within Planning Analytics Workspace :
"
Unable to fetch data for content tree
Session can not be established for server : <Server Name>
500 (Internal Server Error) {"code":"Explorer","refID":"message":Failed to get children for Server cubes","cause":"java.net.SickerException:Connection reset"}
"

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm10882840