Troubleshooting
Problem
ACS is installed and there is desktop icon, clicking it results in a quick flash or it just does nothing.
Diagnosing The Problem
1. Find the location of the acslaunch_win-xx.exe (Where xx is either 32 or 64).
- Right click on the Access Client Solutions desktop icon.
- Take the option Open File Location.
- Take note of the path and the name of the acslaunch_win-xx.exe.
2. Open a Windows command prompt and change directory to the location of the acslaunch_win-xx.exe.
3. Run the acslaunch_win-xx.exe with the -v option
- Examples:
- acslaunch_win-32.exe -v
- acslaunch_win-64.exe -v
4. Review the output in the command prompt, this should give clues of why the product is not starting.
Note: If the problem is not apparent in the output then a Process Monitor will be needed.
The Process Monitor must be started and then recreate the issue from command line.
Send in the resulting Process Monitor and the command prompt output to your support rep.
Link to Process Monitor document:
Document Location
Worldwide
[{"Business Unit":{"code":"BU070","label":"IBM Infrastructure"},"Product":{"code":"SSRQKY","label":"IBM i Access Client Solutions"},"Component":"","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB66","label":"Technology Lifecycle Services"}}]
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Document Information
Modified date:
29 August 2022
UID
ibm10881782