Troubleshooting
Problem
User launches the main Controller client, and runs any standard report.
The report viewer screen opens, but it contains only white/blank screen. After a long delay (approximately 10+ minutes) an error appears.
Symptom
Client device screen:
DPR-ERR-2002: Unable to execute the request because there were no connections to the process available within the configured time limit
Event Viewer (Cognos Analytics server):
Faulting application name: BIBusTKServerMain.exe, version: 11.0.7.1,
time stamp: 0x58f63325
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2c80
Faulting application start time: 0x01d4ee8b55c683b2
Faulting application path: C:\Program Files\ibm\cognos\analytics\bin\BIBusTKServerMain.exe
Faulting module path: unknown
Report Id: d55842d1-c7b2-4d7e-aac3-38331161dcd1
Faulting package full name:
Faulting package-relative application ID:
time stamp: 0x58f63325
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2c80
Faulting application start time: 0x01d4ee8b55c683b2
Faulting application path: C:\Program Files\ibm\cognos\analytics\bin\BIBusTKServerMain.exe
Faulting module path: unknown
Report Id: d55842d1-c7b2-4d7e-aac3-38331161dcd1
Faulting package full name:
Faulting package-relative application ID:
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
ibm10881534