Troubleshooting
Problem
If a user accidentally configures the optional User name and password fields for their SMTP server which does not require a user name and password on the Cloud Management Console (CMC) Settings>Email page it will throw an authentication error when trying to invite new users to a Provider Organization, resend emails to existing users who have not activated their account, and when you try to test the SMTP configuration.
Symptom
Users may see an error message like on the UI:
Could not send email due to authentication failure. Error ID: 5c6c27850cf2526a2894b0ce
Example of entering username and password and testing with Test Tool
Could not send email due to authentication failure. Error ID: 5c6c27850cf2526a2894b0ce
Example of entering username and password and testing with Test Tool
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"Component":"Management Server","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.0.8","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
30 April 2019
UID
ibm10880971