IBM Support

How to Resolve a Browser Certificate Warning - This site is missing a valid, trusted certificate

How To


When you access an SSL Secured web page, you may be prompted with a warning that the website is missing a valid, trusted certificate. The steps in this document guide you towards verifying the certificate used and importing the certificates so that the browser warning does not occur.


The following steps use the Chrome web browser.  If you are using another browser, you will need to adjust the steps as required.  The example URL uses TM1Web, however would be applicable to any SSL secured web page.

  1. Access your URL using Chrome, for example:
  2. A warning may occur.  This is because you have not yet told your computer to trust the Root Certificate Authority and Intermediate Certificate Authority used to sign the Planning Analytics certificate.  Press F12 to load the Chrome developer tools.  Click on the Security tab and click View Certificate.
    image 898
  3. On the certificate properties page, verify that the certificate had been issued to the correct server and issued by a valid trusted source.
    image 899
  4. On the Certification Path tab we can see that at least one of our certificates is not trusted.  Select the missing certificate and click View Certificate.
    image 902
  5. On the Details tab of the missing certificate, click Copy to File… to save a copy of the missing certificate.
    image 903
  6. Save the file in Base-64 format
    image 904
  7. The file can be saved in any location, here we are saving it to our default Downloads directory.  Name the file anything you wish, such as ibmsupport.rootca.cer
    image 905
  8. Complete the remaining steps in the wizard to create the exported certificate file
    image 907
  9. Find the exported certificate file ibmsupport.rootca.cer and double click the file to launch the Certificate Properties page.  Click on Install Certificate... to begin the certificate installation.
    image 908
  10. Import the certificate to the Current User store, click Next
    image 909
  11. Select Place all certificates in the following store.  Click the browse button, and select the appropriate certificate store.  If you are importing the Root Certificate you will import in to the Trusted Root Certification Authorities store.  If you are importing an Intermediate Certificate, you will need to select and import the certificate in to the Intermediate Certification Authorities store.
    image 910
  12. Complete the remaining steps in the Certificate Import Wizard
    image 911
  13. After clicking on Finish, you will likely encounter a security warning indicating that Windows cannot validate the certificate.  This is expected.  Click Yes to continue importing the certificate.
    image 913
  14. After the certificates have been loaded in to your Windows Keystore, close and reopen your web browser and navigate to the URL.  The web browser security warning should no longer be present and the certificates should now appear as valid and trusted.
    image 915

Document Location


[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
04 April 2019