How To
Summary
To capture a log file to diagnose Mobile issues while using the IBM Cognos Mobile iOS App, you can use this procedure. Because you cannot access the file system on an iPad you will need to have access to Apple iTunes to talk to the App to download the Support Artifacts log file.
Objective
This procedure will allow you to download the iOS Diagnostic log.
Environment
This is for the Supported versions of the iOS operating system running the IBM Cognos Mobile App.
Steps
From the iPad Settings App, Select the IBM Cognos App in the Settings List. On the Right under the IBM Cognos Windows in the Middle select “Support Settings”. Select Logging to ON. For “Level of Detail select Network.
Recreate the issue that you are seeing. Please note the name and time the Report is run.
- Connect iPad to a computer with the latest version of iTunes. Allow it to Sync.
- Select the device icon beside the top left hand Device menu.
- Select File Sharing from the Left Hand Centre Menu.
- Select IBM Cognos from the Apps list.
- Select SupportArtifacts in the IBM Cognos Documents list.
- Select Save to… Button bottom right and save to a file system location.
NOTE:
The logs will only be available while the logging is enabled. The file can only grow to 1 MB and will be deleted when logging is turned off.
Should the log still be there after it is turned off, connect the iPad to iTunes navigate to the file area for the Cognos App. Highlight the Supported Artifacts folder and press the Delete Key. The folder should be deleted at that time.
The logs will only be available while the logging is enabled. The file can only grow to 1 MB and will be deleted when logging is turned off.
Should the log still be there after it is turned off, connect the iPad to iTunes navigate to the file area for the Cognos App. Highlight the Supported Artifacts folder and press the Delete Key. The folder should be deleted at that time.
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEN9H","label":"IBM Cognos Mobile"},"Component":"IBM Cognos IOS Mobile App","Platform":[{"code":"PF014","label":"iOS"}],"Version":"11;12","Edition":"11.0.x","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
17 April 2019
UID
ibm10879579