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CAM-AAA-0022 The provider '/cognos/ca11/./bin64/libCAM_AAA_AuthLDAP.so' could not load

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Abstract

ERROR, "['XXX']", "CAM-AAA-0022 The provider '/cognos/ca11/./bin64/libCAM_AAA_AuthLDAP.so' could not load.

Library libsoftokn3.so appears as not found although installed. This is related to an Ubuntu Bug.

Content

Problem
  • Run 
    • ldd <install_directory>/bin64 libCAM_AAA_AuthLDAP.so
  • Notice
    • libsoftokn3.so => not found
    • if there are more missing libraries one must make LD_LIBRARY_PATH point to <install_directory>/bin
Cause 
Appears to be related to an Ubuntu Bug
ERROR, "['XXX']", "CAM-AAA-0022 The provider '/cognos/ca11/./bin64/libCAM_AAA_AuthLDAP.so' could not load.
Resolution 
Create a system link between the following
  • ln -s /usr/lib/x86_64-linux-gnu/nss/libsoftokn3.so /usr/lib/x86_64-linux-gnu/libsoftokn3.so

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"11.0.X, 11.1.1","Platform":[{"code":"PF031","label":"Ubuntu"}],"Version":"Ubuntu 16.04","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
21 March 2019

UID

ibm10876920