IBM Support

How to obtain license keys for IBM Rational products

Question & Answer


Question

How do you obtain license keys for your IBM Rational product?

Cause

Most IBM Rational products require license keys in order to run. Others give the option of using license keys as a way of controlling usage within an enterprise. The IBM Rational License Key Center is a web service that allows for the generation and management of Rational license keys. You can log in to the IBM Rational License Key Center via the IBM Support - Licensing page.

Note: As the IBM Rational License Key Center is hosted by Flexera, your IBM User ID and password cannot be used to log in. You therefore need to create a separate member ID and password.
The activation kits of recent Rational software releases are now made available in the software download section of Passport Advantage Online.

To identify the type of key used with IBM products, see the Rational A-Z License Key/Activation Kit Requirements.xlsx on the IBM Support - Licensing page.

Answer

Accessing the IBM Rational License Key Center
  • Only the Primary Contact and the Site Technical Contact of a Passport Advantage account that purchased IBM Rational licenses are automatically assigned as default members of the company account in the IBM Rational License Key Center. A Welcome email is generated from <NO-REPLY-IBMRational-license-keys@flexnetoperations.com>. The email contains instructions how to complete the registration for the License Key Center, as well as a password link, valid for 72 hours. Once the Primary Contact and / or the Site Technical Contact successfully completed their registration they are able to manage license keys in, as well as member access to, the account.

If you cannot locate your Welcome email, proceed to the IBM Support - Licensing page and perform the following action: Log in to the Rational License Key Center. On the Log in page click the "Forgot your password?" link to have a new Welcome email sent to you.
  • If you are not the Primary Contact or Site Technical Contact, you must request to be added as a member of a Rational License Key Center account. Contact your Primary or Site Technical Contact to request access. Either Primary or Site Technical Contact can manually add you to the account.

Note: IBM Business Controls prevents the Technical Support Team from providing account numbers or account access to individuals without prior authorization from the Primary Contact on the account. This policy is to protect customer information. If you don't know your account number, your customer number, your Primary Contact, or your Site Technical Contact, then seek out the person in your organization that works with IBM Rational Support. That person likely is the Site Technical Contact or should be able to tell you who is. If all else fails and you need help from IBM in locating your account number or Primary Site Contact, contact the IBM eCustomer Care team in your geo.

If you know the site number and the sales order number associated with a (Rational) license purchase, can also add yourself as a member of your company's License Key Center account:
 
  1. Starting from the IBM Support - Licensing page, navigate to the IBM Rational License Key Center.
     
  2. On the License Key Center login page, click the "Don't have a password?" link.

    image 3804
  3. Enter the required information in the fields marked with a red asterisk. Also, enter the sales order number if you have it. The Primary Contact has this information in the IBM Proof of Entitlement (PoE) certificate that came with the license purchase. A sales order number associated with S&S renewals cannot be used to register as member of a License Key Center account.
    image 3805
  4. Submitting without a sales order number invokes an authorization process for your account. The email response from the Licensing Key Center might not be immediate.
     
  5. No authorization is required when entering the sales order number along with the site number. You receive a Welcome email right away.
     
  6. After your License Key Center member ID has been created, you receive a Welcome email from <NO-REPLY-IBMRational-license-keys@flexnetoperations.com>. If you do not find the email in your inbox, then check your spam folder.
     
  7. Log in to the License Key Center. Logging in for the first time to the License Key Center requires that you change the password.
 

Generating your license key

After you logged in to the License Key Center, follow the steps in the How to generate license keys for Rational Products from the Rational License Key Center site to generate a license key.

 


Installing your license key

After the generation of a license key, the License Key Center provides installation instructions for the key. Converting a trial or evaluation version to a permanent version is done by installing the key after generation. It is not necessary to uninstall or reinstall the product. For more information about license key usage, see these topics in the IBM Knowledge Center > Rational Licensing:  


Getting Help

Contact IBM Rational License Support with questions or problems with obtaining a license key.
Submit the question or problem via the IBM Support web portal
If you do not have access to the internet, then you can call the IBM Hardware and Software Support number nearest to you.

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Product Synonym

Rational Method Composer

Document Information

Modified date:
27 October 2020

UID

swg21250403