Troubleshooting
Problem
Standalone installation completes but after installation we cannot log into the Presentation server UI with Intelliden user.
Not really any errors in the installation logs.
Symptom
NCM users are there and can be seen in account management
There are no roles created in DASH console
The smadmin user is now gone but Intelliden user has no groups or roles defined in DASH so therefore cannot start or stop Dash.
Launching either of the Java web start clients, gives "Unable to launch the application" and the error "com/intellident/icos/soap/idc
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS7UH9","label":"Tivoli Netcool Configuration Manager"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.4.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10872610