Troubleshooting
Problem
Administrators who attempt to install the latest version of DNS Analyzer on QRadar 7.3.2 or later might experience an issue where the app fails to install after several minutes. The Extension Management interface displays the DNS Analyzer application with a status of 'Install Failed' and repeated attempts to install the app continue to fail.
Symptom
After several minutes of waiting for the app to install, the following error is displayed in the user interface:
The logs for the QRadar Console or App Host appliance might also provide an error message indicating the number of connection attempts made by the framework to contact the application. For example, administrators can review /var/log/qradar.log for the following error message:
Health check could not reach app 2268 after 20 attempts over 300 seconds.
Health check could not reach app 2268 after 20 attempts over 300 seconds.
Document Location
Worldwide
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Document Information
Modified date:
05 November 2020
UID
ibm10872588