Troubleshooting
Problem
This technical note provides further information for administrators on how to identify and get QRadar Support involved in cases related to APAR IJ00838: ARC_BUILDER GOES OUT OF MEMORY GOES WHEN THE ASSET CEILING NUMBER IS SET TO 5 MILLION ASSETS .
Symptom
Administrators who experience this issue will notice /var/log/qradar.log messages being generated on the managed host stating that the arc_builder is OutOfMemory or that the arc_builder local daemon cannot load. QRadar systems with QRadar Risk Manager enabled can experience issues on either Console or managed hosts where software updates that increase the overall asset ceiling (asset maximum) can cause the arc_builder component to go out-of-memory (OOM) and generate the exception described in APAR IJ00838.
Document Location
Worldwide
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Document Information
Modified date:
20 February 2019
UID
ibm10872438