Troubleshooting
Problem
User is unable to open a model in Transformer
Symptom
User is prompted to enter a username and password but gets the error message:
"This action cannot be completed because the other program is busy. Choose ‘Switch to’ to active the busy program and correct the problem."
Browsing to the Cognos Analytics environment using the Gateway URI generates the same prompt.
Document Location
Worldwide
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Document Information
Modified date:
13 January 2026
UID
ibm10872114