Troubleshooting
Problem
A faulty configuration in /etc/resolv.conf causes Microservice Infrastructure to error resulting in a failure of the configuration of the qchange_netsetup script.
Symptom
During initial configuration you may see errors similar to this:
[microservices-infrastructure-install] Attempt X to install Microservice Infrastructure
[microservices-infrastructure-install] Microservice Infrastructure failed with return code 1
...
[microservices-infrastructure-install] After 10 failed attempts to execute the NodeInstaller, the NodeInstaller has failed to install the Microservice Infrastructure
[microservices-infrastructure-install] Error executing com.ibm.si.configservices.node.impl.NodeInstaller for the Microservice Infrastructure install
ERROR: Failed to install micro-services infrastructure components. (1)
ERROR: Failed. Exit code: 255. Case 1.
ERROR:
System setup failed. Please logout/login on the console terminal to reconfigure system.
The following errors appear in qradar_netsetup.log:
Feb 11 14:53:26 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [INFO] ...
Feb 11 14:53:26 qradar_netsetup.py[21224]: ibm_command_utils run_and_log [INFO] systemctl restart network
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] Exceptions:
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] Traceback (most recent call last):
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] File "/opt/qradar/bin/qradar_netsetup.py", line 3874, in main
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] qradarNetsetup.doJob()
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] File "/opt/qradar/bin/qradar_netsetup.py", line 885, in doJob
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] self.installQradar()
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] File "/opt/qradar/bin/qradar_netsetup.py", line 1793, in installQradar
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] % (result))
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] File "/opt/qradar/lib/python/ibm_logging.py", line 80, in error
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] sysExit(255)
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] File "/opt/qradar/lib/python/ibm_logging.py", line 46, in sysExit
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] raise Exception(message)
Feb 11 14:53:40 qradar_netsetup.py[21224]: qradar_netsetup finalBlock [ERROR] Exception
Feb 11 14:53:40 qradar_netsetup.py[21224]: ibm_logging error [ERROR] Failed. Exit code: 255. Case 1.
Feb 11 14:53:40 qradar_netsetup.py[21224]: ibm_logging error [ERROR]
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Component":"Networking","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3.0;7.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2022
UID
ibm10871654