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QRadar: How to troubleshoot accumulator issues using collectGvStats.sh

Troubleshooting


Problem

You might see the following system notifications:
 
  • "The accumulator was unable to aggregate all events or flows for this interval."
  • "The accumulator has fallen behind. See Aggregated Data Management for details."

Symptom

Look in /var/log/qradar.error for similar messages.
 
Payload: [accumulator.accumulator] [AccumulationService] com.q1labs.cve.accumulation.AccumulationService:
[WARN] [NOT:0310004100][xxx.xxx.xxx.xxx/- -] [-/- -]Interval processing time (65 seconds) exceeded threshold (60 seconds)

Note: This error might cause certain dashboard items to display false or incomplete data.

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtmAAA","label":"Reports"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]

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Document Information

Modified date:
11 December 2023

UID

ibm10870446