Troubleshooting
Problem
When users open Excel and try to connect to Planning Analytics on Cloud, no servers are listed under Connection.
Symptom
If a user clicks on the Connection name, the following error is thrown:
Cannot access a disposed object. Object name: "Tm1AuthBrowser"
System.ObjectDisposedException: Cannot access a disposed object.
Object name: 'Tm1AuthBrowser'.
at System.Windows.Forms.Control.CreateHandle()
at System.Windows.Forms.Form.CreateHandle()
at System.Windows.Forms.Control.get_Handle()
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Cognos.Office.Framework.SingleDialog.ShowDialog(Form form, IWin32Window owner)
at Cognos.Office.Tm1.Security.UILogon.BrowserLogon(String title, String connectURL, String serverPath, CookieCollection cookies, Boolean largeLogonDialog)
at Cognos.Office.Tm1.Tm1DataSource.HostLogon(Tm1AuthenticationProperties properties)
at Cognos.Office.Tm1.Tm1DataSource.Logon(LogonType logonType, DataSourcePropertiesCollection properties)
at Cognos.Office.Framework.Communications.DataSourceManager.LogOn(String dsType, String connectionString, String serverName, IDataSource& source)
Object name: 'Tm1AuthBrowser'.
at System.Windows.Forms.Control.CreateHandle()
at System.Windows.Forms.Form.CreateHandle()
at System.Windows.Forms.Control.get_Handle()
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Cognos.Office.Framework.SingleDialog.ShowDialog(Form form, IWin32Window owner)
at Cognos.Office.Tm1.Security.UILogon.BrowserLogon(String title, String connectURL, String serverPath, CookieCollection cookies, Boolean largeLogonDialog)
at Cognos.Office.Tm1.Tm1DataSource.HostLogon(Tm1AuthenticationProperties properties)
at Cognos.Office.Tm1.Tm1DataSource.Logon(LogonType logonType, DataSourcePropertiesCollection properties)
at Cognos.Office.Framework.Communications.DataSourceManager.LogOn(String dsType, String connectionString, String serverName, IDataSource& source)
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
20 September 2021
UID
ibm10870270