IBM Support

System hangs in POST after enabling N2226 SAS/SATA HBA - Lenovo x86 Servers

Troubleshooting


Problem

System hangs at the splash screen (in POST) on the first boot after installing/enabling the N2226 SAS/SATA HBA. (where POST = Power On Self-Test, HBA = Host Bus Adapter)

Resolving The Problem

Source

RETAIN Tip: Not Used

Symptom

System hangs at the splash screen (in POST) on the first boot after installing/enabling the N2226 SAS/SATA HBA.

(where POST = Power On Self-Test, HBA = Host Bus Adapter)

Affected Configurations

The system may be any of the following Lenovo servers:

  • Lenovo System x3850 X6, type 6241, any model
  • Lenovo System x3950 X6, type 6241, any model

The system is configured with one or more of the following IBM Option part number:

  • ServeRAID N2226 SAS/SATA HBA for IBM System x, Option part number 00AE916, any option

This tip is not software specific.

The following system BIOS/UEFI level(s) are affected: Build ID: A9E128PUS

The system has the symptom described above.

Solution

This behavior will be addressed in a future release of Unified Extensible Firmware Interface (UEFI).

The target date for this release is scheduled for second quarter 2016.

The file is or will be available by selecting the appropriate Product Group, type of System, Product name, Product machine type, and operating system on IBM Support's Fix Central web page, at the following URL:     http://www.ibm.com/support/fixcentral/

Workaround

Reboot the system. The system will boot successfully from then on.

Additional Information

Cause is under investigation. Workaround alleviates the issue.

Document Location

Worldwide

Operating System

System x Hardware Options:Operating system independent / None

Lenovo x86 servers:Operating system independent / None

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Document Information

Modified date:
30 January 2019

UID

ibm1MIGR-5099090

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