Machine type incorrectly printed as 5374 on carton label

Troubleshooting

Problem

Some Machine types 5462, 5464, and 6241 are incorrectly printed as 5374 on shipped carton label "Customer order details" section. The actual systems themselves are labeled correctly on the bezel and back of the system.

Resolving The Problem

Source

RETAIN Tip: Not Used

Symptom

Some machine types 5462, 5464, and 6241 are incorrectly printed as 5374 on shipped carton label "Customer order details" section. The actual systems themselves are labeled correctly on the bezel and back of the system.

Affected Configurations

The system may be any of the following Lenovo servers:

Lenovo System x3500 M5, type 5464, any model
Lenovo System x3650 M5, type 5462, any model
Lenovo System x3850 X6, type 6241, any model
Lenovo System x3950 X6, type 6241, any model

This tip is not software specific.

This tip is not option specific.

The system has the symptom described above.

Workaround

No workaround, this is informational only.

Additional Information

The search engine optimization number in the manufacturing database contains multiple different lines for the affected systems. The system will automatically call out the first search engine optimization number, which may be incorrect in some cases.

Document Location

Worldwide

Operating System

Lenovo x86 servers:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QUOFI3C","label":"Lenovo x86 servers->Lenovo System x3500 M5->5464"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QUOFMOD","label":"Lenovo x86 servers->Lenovo System x3850 X6->6241"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QUOFMOF","label":"Lenovo x86 servers->Lenovo System x3950 X6->6241"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QUOFN52","label":"Lenovo x86 servers->Lenovo System x3650 M5->5462"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Tips

Machine type incorrectly printed as 5374 on carton label - Lenovo x86 Servers