Microsoft Windows 2012 R2 cannot boot after installation - IBM servers

Resolving The Problem

Source

RETAIN tip: H004036

Symptom

After installing Microsoft Windows 2012 R2, users cannot restart the server because the server experiences a restart loop.

If the "Automatically restart" option is set in the operating system, then after a failure the user will observe the following Stop error message during OS startup:

If the controller is connected to the data disk or just been connected, the following event ID messages may be logged in the Event Viewer:

Affected configurations

The system may be any of the following IBM servers:

• BladeCenter HS23, type 7875, any model
• BladeCenter HS23, type 7875 E5-xxxxV2, any model
• Flex System x220 Compute Node, type 2585, any model
• Flex System x240 Compute Node, type 7863 E5-xxxxV2, any model
• Flex System x240 Compute Node, type 8737, any model
• Flex System x240 Compute Node, type 8737 E5-xxxxV2, any model
• Flex System x440 Compute Node, type 7917, any model

This tip is not software specific.

This tip is not option specific.

Solution

This is a defect of Microsoft KB2919355 in the installation package. Hotfix KB2966870 is currently available at the following Web site.

• https://support.microsoft.com/en-us/kb/2966870

Additional information

This problem mainly occurs on the system using an on-board LSI SAS2004 controller, but may also occur on other LSI controllers.

This problem occurs if the storage controller receives a memory allocation that starts on a 4 GB boundary. In this situation, the storage driver does not load. Therefore, the system does not detect the boot disk and returns the Stop error message that is mentioned in the "Symptoms" section.

This problem may not always occur in this situation. The problem is affected by the computer?s start-up process, the driver load sequence, and the memory allocation of the storage controller driver at startup.