Integrated Management Module (IMM) web page remote control function with ActiveX client cannot work normally on Windows 7, Windows 8, Windows 2008 R2, and Windows 2012.
When clicking the button 'Start remote control in single-user mode' and select ActiveX, the additional web page 'Running ActiveX KVM Client' appears. After several minutes of waiting, the section closes automatically and the remote control session is not started.
Source
RETAIN tip: H214772
Symptom
Integrated Management Module (IMM) web page remote control
function with ActiveX client cannot work normally on Windows 7,
Windows 8, Windows 2008 R2, and Windows 2012.
When clicking the button 'Start remote control in single-user
mode' and select ActiveX, the additional web page 'Running ActiveX
KVM Client' appears. After several minutes of waiting, the section
closes automatically and the remote control session is not
started.
Affected configurations
The system may be any of the following IBM servers:
- System x3250 M4, type 2583, any model
- System x3300 M4, type 7382, any model
- System x3500 M4, type 7383, any model
- System x3500 M4, type 7383 E5-xxxxV2, any
model
- System x3550 M4, type 5459, any model
- System x3550 M4, type 7914, any model
- System x3550 M4, type 7914 E5-xxxxV2, any
model
- System x3630 M4, type 7158, any model
- System x3630 M4, type 7158 E5-xxxxV2, any
model
- System x3650 M4 BD, type 5466, any
model
- System x3650 M4 HD, type 5460, any
model
- System x3650 M4, type 7915, any model
- System x3650 M4, type 7915 E5-xxxxV2, any
model
The system is configured with at least one of the following:
- Microsoft Windows 7, any model
- Microsoft Windows Server 2008 R2
Datacenter, any service pack
- Microsoft Windows Server 2008 R2
Enterprise, any service pack
- Microsoft Windows Server 2008 R2
Foundation, any service pack
- Microsoft Windows Server 2008 R2 Standard,
any service pack
- Microsoft Windows Server 2012, any service
pack
- Microsoft Windows Server 2012 R2, any any,
any model
This tip is not option specific.
Note: This does not imply that the network operating
system will work under all combinations of hardware and
software.
Please see the compatibility page for more information:
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
Solution
This is a known Microsoft issue. Install those patches in target
Operating System (OS) Internet Explorer (IE):
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86):
http://www.microsoft.com/en-us/download/details.aspx?id=5582
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64):
http://www.microsoft.com/en-us/download/details.aspx?id=2092
Also, add IMM web page Internet Protocol (IP) into the IE
'Trusted sites'.
System x:Windows Server 2008
System x:Windows Server 2008 x86-64 & 2008 R2
System x:Windows Server 2003 Datacenter Edition
System x:Windows Server 2003 Datacenter Edition x86-64
System x:Windows Server 2012
System x:Windows Server 2012 R2
Lenovo x86 servers:Windows Server 2003
Lenovo x86 servers:Windows Server 2003 x86-64
Lenovo x86 servers:Windows Server 2008
Lenovo x86 servers:Windows Server 2008 x86-64 & 2008 R2
Lenovo x86 servers:Windows Server 2012
Lenovo x86 servers:Windows Server 2012 R2
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