ServeRAID M5110e SAS/SATA Controller missing in UEFI after system restart - System x3650 M4

Resolving The Problem

Source

RETAIN tip: H213425

Symptom

After a system restart, the onboard ServeRAID M5110e SAS/SATA Controller may disappear from the Unified Extensible Firmware Interface (UEFI) or in Human Interface Infrastructure (HII) utility on a System x3650 M4 (7915), causing access to the local disks to be lost.

Affected configurations

The system may be any of the following IBM servers:

• System x3650 M4, type 7915, any model
• System x3650 M4, type 7915 E5-xxxxV2, any model

The system is configured with one or more of the following IBM Options:

• ServeRAID M5100 Series 1 GB Flash/RAID 5 Upgrade for IBM System x, Option part number 81Y4559, any FRU
• ServeRAID M5100 Series 2 GB Flash/RAID 5 Upgrade, Option part number 47C8670, any model
• ServeRAID M5100 Series 512 MB Flash/RAID 5 Upgrade for IBM System x, Option part number 81Y4487, any FRU
• ServeRAID M5110e SAS/SATA Controller for IBM System x, onboard, any embedded

This tip is not software specific.

The following system firmware level(s) are affected:

• IMM 4.56 (1AOO64S)
• IMM 4.55 (1AOO64N)
• IMM 4.31 (1AOO58T)

The system has the symptom described above.

Solution

This behavior has been corrected in Programmable System-on-Chip (PSOC) firmware update version 036, available for download by selecting the appropriate product group, type of system, product name, product machine type and operating system, under SAS updates on IBM Support's Fix Central web page, at the following URL:

  http://www.ibm.com/support/fixcentral/

Refer to the following document for detailed instructions.

ftp://ftp.software.ibm.com/systems/support/system_x_pdf/x3650m4_7915_m5110e_disappears_v2.pdf

Workaround

1. Power down the system and remove A/C power.
2. Wait approximately 15 minutes, or until the Light Emitting Diode (LED) on the 512 MB or 1 GB Flash/RAID 5 Upgrade turns off.
3. Restart the system.

Additional information

A change was made to Integrated Management Module (IMM) in previous code levels that under certain conditions can cause PSOC to hang, interrupting power to the on-board RAID controller of the x3650 M4, model type 7915 server. The charge of the super capacitor (CVPM) will hold the PSOC in this state until the supercapacitor is completely discharged, at which point the hang condition will clear and the system can be restarted. If the super capacitor is not discharged, the condition will be persistent until such point as the the super capacitor is allowed to completely discharge.

Users can identify the PSOC version by using the following IPMI command.

Step1: ipmitool raw 0x06 0x52 0xfd 0xe2 0 0x04

Step2: ipmitool raw 0x06 0x52 0xfd 0xb0 0x09

Output:

Note:

If the system is configured with the following system board FRUs, Step 1 can be skipped.

• FRU 00Y8457
• FRU 00MV221
• FRU 00Y8499
• FRU 00MV220

If the system is configured with either system board FRU 00AM209 or 00MV219, error code '0xc8' will be returned once Step 1 is skipped.

To run the PSoC firmware package tool in unattended mode, use the following command:

./ibm_fw_psoc3_m5110e-36_linux_32-64.bin -s

Limitations:

• The update cannot be executed from an operating system which is running on the drives connected to the ServeRAID M5110e.