IMM displays disk status as critical - IBM System x3100 M5 (5457)

Resolving The Problem

Source

RETAIN tip: H212643

Symptom

In rare cases, when a disk event is triggered, the Active Events box and the Hardware Health of Local Storage on the System Status page display normally. However, the corresponding disk status on the Local Storage page is not shown as critical.

Affected configurations

The system can be any of the following IBM servers:

• System x3100 M5, type 5457, any model

This tip is not software specific.

This tip is not option specific.

The following system firmware levels are affected:

Build ID: 1aoo57f

IMM Version: 4.00

Solution

This behavior is corrected in Integrated Management Module II (IMM2) v4.50 (1AOO64L) Release.

The file is or will be available by selecting the appropriate Product group, type of System, Product name, Product machine type, and operating system on IBM Support's Fix Central web page, at the following URL:

     http://www.ibm.com/support/fixcentral

Workaround

When the symptom occurs, the Hardware Health of Local Storage on the 'System Status' page of the web Graphical User Interface (GUI) will be shown as 'critical', and users can use the source option in the 'Active Event' box on the 'System Status' page to determine the corresponding disk status.

Another way is to use the Legacy command line interface (CLI) to get the status of each disk.