IBM Support

A yellow exclamation mark (!) in the device manager occurs when installing Broadcom NetXtreme II Dual-Port 10 GBase-T Adapter - IBM System x

Troubleshooting


Problem

A yellow exclamation mark (!) in the Microsoft Windows device manager occurs when installing Broadcom NetXtreme II Dual-Port 10 GBase-T Adapter for IBM System x, Option part number 49Y7910, Field Replaceable Unit (replacement part number) 49Y7912, with Windows 2008 x64 or Windows 2008 R2 x64. The issue was found with the Broadcom adapter with boot code 6.2.15, but any boot code below 6.2.23 (6.2.23 excluded) may be affected.

Resolving The Problem

Source

RETAIN tip: H206184

Symptom

A yellow exclamation mark (!) in the Microsoft Windows device manager occurs when installing Broadcom NetXtreme II Dual-Port 10 GBase-T Adapter for IBM System x, Option part number 49Y7910, Field Replaceable Unit (replacement part number) 49Y7912, with Windows 2008 x64 or Windows 2008 R2 x64.

The issue was found with the Broadcom adapter with boot code 6.2.15, but any boot code below 6.2.23 (6.2.23 excluded) may be affected.

Affected configurations

The system may be any of the following IBM servers:

  • System x3250 M3, type 4251, any model
  • System x3250 M3, type 4252, any model
  • System x3250 M3, type 4261, any model
  • System x3250 M4, type 2583, any model
  • System x3400 M3, type 7378, any model
  • System x3400 M3, type 7379, any model
  • System x3500 M3, type 7380, any model
  • System x3500 M4, type 7383, any model
  • System x3550 M3, type 4254, any model
  • System x3550 M3, type 7944, any model
  • System x3550 M4, type 7914, any model
  • System x3650 M3, type 4255, any model
  • System x3650 M3, type 7945, any model
  • System x3650 M4, type 7915, any model
  • System x3690 X5, type 7147, any model
  • System x3690 X5, type 7148, any model
  • System x3690 X5, type 7149, any model
  • System x3690 X5, type 7192, any model
  • System x3850 X5, type 7143, any model
  • System x3850 X5, type 7145, any model
  • System x3850 X5, type 7146, any model
  • System x3850 X5, type 7191, any model
  • System x3950 X5, type 7143, any model
  • System x3950 X5, type 7145, any model

The system is configured with one or more of the following IBM Option part numbers:

  • Broadcom NetXtreme II Dual Port 10 GBase-T Adapter for IBM System x, Option part number 49Y7910, replacement part number 49Y7912

This tip is not software specific.

The 6.2.15 firmware for the Broadcom Ethernet card is affected.

Solution

This behavior will be corrected in a future release of the Broadcom firmware. The boot code needs to be updated to 6.2.23 or higher.

The target date for this release is scheduled for third quarter 2012.

The file is or will be available by selecting the appropriate Product Group, type of System, Product name, Product machine type, and operating system on IBM Support's Fix Central web page, at the following URL:

Workaround

Ignore the exclamation mark (!) in the device manager. This does not have any impact on the card functionality.

Additional information

Windows 2003 does not have this problem. The issue is only with Windows 2008.

Document Location

Worldwide

Operating System

System x:Operating system independent / None

System x Hardware Options:Operating system independent / None

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Document Information

Modified date:
30 January 2019

UID

ibm1MIGR-5091030

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