Troubleshooting
Problem
IBM servers hosting Microsoft Windows 2003 / 2003R2 / 2008 / 2008R2-based Operating Systems (OSs) loaded with MegaRAID Storage Manager (MSM) version 11.08.03.04 or lower may encounter an error preventing the user to log in to the MSM application when using Windows Domain Based User Accounts. After the User Name and Password are entered and the "Login" radio button pressed, MegaRAID Storage Manger will never complete initialization and will be stuck in the Java load screen with the circle in the middleas shown below: << cogent_26490_msm_11_08_03_04.jpg >>
Resolving The Problem
Source
RETAIN tip: H206131
Symptom
IBM servers hosting Microsoft Windows 2003 / 2003R2 / 2008 / 2008R2-based operating systems loaded with MegaRAID Storage Manager (MSM) version 11.08.03.04 or lower may encounter an error preventing the user to log in to the MSM application when using Windows Domain Based User Accounts.
After the User Name and Password are entered and the "Login" radio button pressed, MegaRAID Storage Manger will never complete initialization and will be stuck in the Java load screen with the circle in the middle as shown below:
 |
Affected configurations
The system is configured with at least one of the following:
- MegaRAID Storage Manager, 11.08
- Microsoft Windows 2003 Server R2 for 32-bit Servers, any service pack
- Microsoft Windows 2003 Server R2 for 64-bit Servers, any service pack
- Microsoft Windows 2003 Server R2, Datacenter Edition, any service pack
- Microsoft Windows 2003 Server R2, Datacenter x64 Edition, any service pack
- Microsoft Windows 2003 Server R2, EE x64, any service pack
- Microsoft Windows 2003 Server R2, x64 Edition, any service pack
- Microsoft Windows 2003 Server for 32-bit Servers, any service pack
- Microsoft Windows 2003 Server for 64-bit Servers, any service pack
- Microsoft Windows 2003 Server, Datacenter Edition, any service pack
- Microsoft Windows 2003 Server, EE x64, any service pack
- Microsoft Windows 2003 Server, x64 Edition, any service pack
- Microsoft Windows Server 2008 R2 Datacenter, any service pack
- Microsoft Windows Server 2008 R2 Enterprise, any service pack
- Microsoft Windows Server 2008 R2 Foundation, any service pack
- Microsoft Windows Server 2008 R2 Standard, any service pack
- Microsoft Windows Server 2008, Datacenter 32-bit, any service pack
- Microsoft Windows Server 2008, Datacenter 64-bit, any service pack
- Microsoft Windows Server 2008, Enterprise 32-bit, any service pack
- Microsoft Windows Server 2008, Enterprise 64-bit, any service pack
- Microsoft Windows Server 2008, Standard 32-bit, any service pack
- Microsoft Windows Server 2008, Standard 64-bit, any service pack
This tip is not system specific.
This tip is not option specific.
Note: This does not imply that the network operating system will work under all combinations of hardware and software.
Please see the compatibility page for more information: http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
Workaround
In order to log in to MSM, use Local Host System Administrator Account or update to MegaRAID Storage Management Application version 12.01.03.00 or higher.
The file is or will be available by selecting the appropriate Product Group, type of System, Product name, Product machine type, and operating system on IBM Support's Fix Central web page, at the following URL:
Additional information
IBM is investigating the issue and will update this document when more information is available.
Document Location
Worldwide
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Document Information
Modified date:
18 April 2023
UID
ibm1MIGR-5090957