ECA078: 300 gigabytes (GB) (49Y7424), 600 GB (49Y7426) and 900 GB (49Y7427) Hard Disk Drive (HDD) alert - IBM Servers and BladeCenter

Resolving The Problem

Source

RETAIN tip: H205539

Purpose

This Engineering Change Announcement (ECA) provides guidance for the replacement of a limited number of 2.5-inch 300 gigabytes (GB), 600 GB, and 900 GB 10,000 revolution per second (RPM) 6 gigabit per second (Gbps) Serial Attached SCSI (SAS) Space-saving Form Factor (SFF) Option Hard Disk Drives (DDs) in a limited number of IBM System x, BladeCenter and xSeries systems.

This ECA is "Fix On Contact".

This ECA is scheduled to be withdrawn October 10, 2014.

To order this ECA, contact your IBM Service Provider or contact your appropriate Support Center for your geography, (for instance, in the U.S., contact 800-IBM-SERV (800-426-7378).

Note: The IBM "Directory of Worldwide Contacts" is available from the following URL:

Features

Physical Check

To qualify if a hard disk drive is applicable for this ECA, check the following conditions are met:

1. The system has been configured with one or more of the following IBM Options:
   • 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Hot-Swap HDD, Option 42D0612, CRU 42D0613
   • 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF SS HDD, Option 49Y1991, CRU 49Y1992
   • 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Hot-Swap HDD, Option 42D0637, CRU 42D0638
   • 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Non Hot-Swap HDD, Option 42D0627, CRU 42D0628
   • 300 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Hot-Swap HDD, Option 44W2193, CRU 42D0638
   • 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Simple-Swap HDD, Option 49Y2027, CRU 49Y2028
   • 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim HDD, Option 49Y2022, CRU 49Y2023
   • 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Hot-Swap HDD, Option 90Y8751, CRU 90Y8782
   • 600 GB 10,000 RPM 6 Gbps SAS 2.5-inch SFF Slim Hot-Swap HDD, Option 49Y2003, CRU 49Y2004
   • 900 GB 10,000 RPM 6 SAS 2.5-inch SFF Slim Hot-Swap HDD, Option 81Y9650, CRU 81Y9651
   • 900 GB 10,000 RPM 6 SAS 2.5-inch SFF Slim Hot-Swap HDD, Option 81Y9927, CRU 81Y9651
   • 900 GB 10,000 RPM 6 SAS 2.5-inch SFF Slim Hot-Swap HDD, Option 81Y9654, CRU 81Y965
     
     
2. The 11S barcode of the Option HDD assembly needs to contain the correct base drive. For the 300 GB Options the base drive is 49Y7424, for the 600 GB Options, the base drive is 49Y7426, and for the 900 GB Options, the base drive is 49Y7427.
3. 
   

   CAPACITY	OPTION	11S BARCODE
   300 GB	42D0612	11S49Y7424
   300 GB	42D0627	11S49Y7424
   300 GB	42D0637	11S49Y7424
   300 GB	44W2193	11S49Y7424
   300 GB	49Y1991	11S49Y7424
   600 GB	49Y2003	11S49Y7426
   600 GB	49Y2022	11S49Y7426
   600 GB	49Y2027	11S49Y7426
   600 GB	90Y8751	11S49Y7426
   900 GB	81Y9650	11S49Y7427
   900 GB	81Y9927	11S49Y7427
   900 GB	81Y9654	11S49Y7427

   
   
4. Once the two (2) criteria above have been confirmed, the next step would be to check the serial number of the suspect units(s) to verify if it is contained in the affected serial number range. The affected serial number listing is available with RETAIN tip H205434 in support of MIGR-5089882.
   
   http://www.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5089882

Additional means to identify affected units:

1. DOM (Date of Manufacture) on the external Option box labelis between January 13, 2012 and April 12, 2012.
2. The Option box contains an (11S) statement:
   1. For the 300 GB Options:

      If the first 7-digits following the 11s are 49Y7424

   2. For the 600 GB Options:

      If the first 7-digits following the 11s are 49Y7426

   3. For the 900 GB Options:

      If the first 7-digits following the 11s are 49Y7427

3. If the Options box has a "Contains Merchandise from statement containing the word "China" or "Origin: CN" those Option boxes serial numbers should be checked against the affected serial number listing.

   

Below is an example picture of a 2.5-inch 600 GB 6 Gb 10k SAS hard disk drive. The disk is from the affected manufacturer and contains the correct base drive (for instance, 49Y7424, 49Y7426, or 49Y7427), the serial number is contained in the affected serial number range, and the manufacturing date falls within 2012-01-13 and 2012-04-12.

Symptom

Multiple 03/11 errors could be exhibited in the operating system and Serial Attached SCSI (SAS) controller logs. Multiple failed read operations will proceed the disk being rendered inoperable.

Prerequisites

None.

Companion

None.

Concurrent

None.

Additional information

An IBM vendor manufacturing issue will lead to early life head failures on the 300 GB 10K 6 Gb SAS and 600 GB 10K 6Gb SAS hard disk drives.

Solution

HDD drives determined to be in the applicable serial number range need to be replaced. Reference RETAIN tip H205434 for the complete IBM support action plan.

Customer Replacement Units (CRU) can be obtained by contacting 800-IBM-SERV and referencing RETAIN tip H205434. The hard disk drive CRU numbers are:

Workaround

Customers with large production install bases can contact their customer service representative to work with the project office for alternative service measures.

Notes

This ECA is to be applied "On Contact" with the HDDs identified in the "Physical Check" section of this document. Accomplish whenever contact is made.

Systems/Equipment identified in the "Physical Check" section of this document. Accomplish whenever contact is made.

This ECA is scheduled to be withdrawn August 1, 2014.

System Hours equal the estimated time that the machine is unavailable to the customer.

Service Hours (SSR/CE Hours) equal the total number of estimated hours required to install the CRU, including preparation, actual installation, testing, standby and reporting time.

Service Hours does not include travel.

Service Hours includes System Hours.

Parts in "Features" Section, under "B/M to be Installed" column, MUST BE Ordered Code "B".

PARTS DISPOSITION:

AMERICAS:

EMEA: