USB or Ethernet Port might Sag during shipment

Troubleshooting

Problem

The Universal Serial Bus (USB) or Ethernet port on the System x3100 M4 might sag during shipment

Resolving The Problem

Source

RETAIN tip: H204751

Symptom

The Universal Serial Bus (USB) or Ethernet port on the System x3100 M4 might sag during shipment. Refer to the following photo for this symptom:

Affected configurations

The system may be any of the following IBM servers:

System x3100 M4, type 2582, any model

This tip is not software specific.

This tip is not option specific.

Solution

This behavior has been corrected in a future release of the system hardware.

The target date for this release is scheduled for fourth quarter 2011.

If this symptom has been found on systems that have been shipped, contact the IBM service center to acquire the rubber bumper and install on the side cover.

The rubber bumper will come with Field Replaceable Unit (replacement part number) 81Y7475, miscellaneous parts. Refer to the following diagram to determine where to install the rubber bumper:

	cogent_25309_adding_rubber_bumper

Workaround

Use the steps in the following file:

	cogent_25309_workaround

Additional information

This symptom might be found after shipment. Excess vibration during shipment could cause the rear USB or Ethernet port to sag.

Document Location

Worldwide

Operating System

System x:Operating system independent / None

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Tips

USB or Ethernet Port might Sag during shipment - IBM System x3100 M4 (2582)